Return & Refund Policy – Tip Top Mart Ltd.

Return Policy:
At Tip Top Mart Ltd., we want you to shop with confidence. If you receive a defective item, an incorrect product, or something that does not match the description on our website, you may request a return.
To be eligible for a return, please note the following: 
You must inform us at the time of delivery or within 24 hours of receiving the product.
Products must be in their original condition and packaging.
Items should be unused, unaltered, and unwashed with all original tags intact.
Products that are damaged by the customer, soiled, worn, or washed will not qualify for return.
Only products meeting the above conditions will be accepted for return.
Refund Policy
If, upon inspection, we find that the product or service delivered is physically damaged, faulty, or not functioning as expected, you may request a refund of the purchase amount.
To claim a refund:
Notify us via email at  or call us at 01966556699 between 10:00 AM – 8:00 PM.
Returned products must be sent to the Tip Top Mart Ltd. office in proper condition to be eligible for a full refund.

Refund timelines:

If you paid using credit card, debit card, or mobile banking, the refund will be processed back to the same account within 7–10 working days. (Note: Refunds for credit card payments may take longer depending on your bank’s processing time.)
If you paid via Cash on Delivery (COD), we will issue a cheque in the name and billing address provided during your order.